It looks like things are
about to change for new T-Mobile customers. According to screenshots of
internal T-Mobile memos meant for reps, starting May 20th T-Mobile is changing how it bills its new post-paid customers.
Unlike most of the other major carriers, T-Mobile currently bills its
post-paid subscribers in arrears which means that customers are billed
only for the service after using it. Right now, it would appear that
only new subscribers joining the nation's fourth largest carrier on May
20th or later will end up with the "Bill Current" method. Under that
method, new T-Mobile customers are assigned a bill cycle and date which
is usually within four days of the activation of the new service.
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T-Mobile customer's best friend
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The
carrier's reps are being told to make sure that new T-Mobile customers
understand the new billing plan. The new customer's first monthly bill
will include a prorated charge for the first billing cycle, the full charge for the next complete billing cycle,
and the activation charge. The first bill will now come four to ten
days after a customer starts service. Four days after the each monthly
cycle date, the customer will be able to view his/her bill online.Each
monthly bill will include the monthly recurring charge for the next
billing cycle, EIP where applicable, games, third party charges,
overages and premium content. Any changes to a customer's statement that
affects billing will be added to the next bill.
Current T-Mobile customers at this point, need not concern themselves with this. New customers who are coming from, say, Verizon, will understand this without a problem. If you are signing up with T-Mobile on May 20th or afterward and are not familiar with "Bill Current", we'd suggest making a bulk purchase of some aspirin because you are going to need them.
Current T-Mobile customers at this point, need not concern themselves with this. New customers who are coming from, say, Verizon, will understand this without a problem. If you are signing up with T-Mobile on May 20th or afterward and are not familiar with "Bill Current", we'd suggest making a bulk purchase of some aspirin because you are going to need them.
